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Return & Shipping Policies

Everything to know before shopping online in the Gear & Apparel store.

Ready to start a return or exchange? Look up your order, then submit your request.

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Exchange / Return Policy

In Our 5 Stores

We accept in-store exchanges within 15 days of the shipment date. The same discount will be given on the new item if it is in stock.

For an in-store refund, a 10% fee will be deducted from your refund for restocking.

Final Sale: Helmets, underwear, balaclavas, and items from the clearance section purchased online are not exchangeable or refundable.

We reserve the right to refuse the return of a product if it does not meet our return standards, namely: the item must be returned with its original packaging (if applicable) and its original labels. The returned item must not have been washed or worn, and must be in the condition it was received in. The product must not have been modified or degraded.

Online (by Mail)

We accept refunds and exchanges within 15 days of the shipment date by mailing the item(s) back to us at your expense. Here are the simple steps to follow:

  1. Send an email to boutiqueonline@contant.ca to explain the reason for your return. Wait until you receive a response before proceeding to step 2.
  2. Mail the item(s), at your expense, to: A/S Boutique Contant en ligne, 18 000 J.-A.-Bombardier, Mirabel, Qc J7J 2H8
  3. For refunds, a 10% fee will be deducted from your refund for restocking.

Final Sale: Helmets, underwear, balaclavas, and items from the clearance section purchased online are not exchangeable or refundable.

We reserve the right to refuse the return of a product if it does not meet our return standards, namely: the item must be returned with its original packaging (if applicable) and its original labels. The returned item must not have been washed or worn, and must be in the condition it was received in. The product must not have been modified or degraded.

Shipping Policy

Groupe Contant Inc. is committed to shipping sold products as quickly as possible. Every item offered in the Gear & Apparel online store must actually be in stock at our Mirabel location to be ordered — we do not place a special order with a supplier for an item that isn't in inventory. We will do everything we can to make sure your order ships as quickly as possible.

The time to receive ordered goods can vary between 1 and 12 business days. If a situation beyond our control occurs and delivery is delayed, we commit to contacting the customer as soon as possible to let them know. Upon receipt of your order, it is your responsibility to verify that ALL items ordered are in good condition. If a product is unfortunately damaged, please contact us as soon as possible.

Delivery in Quebec and Ontario only. Some remote areas may be excluded or subject to an additional delivery charge without notice. We reserve the right to cancel an order if these conditions are not met.

* All policies on this site are subject to change without notice.